Digital IT operations

Business Process Outsourcing (BPO) Services

Based on many years of professionally practical experience and through deep insight into the industrial model of business process outsourcing (BPO), iSoftStone has conducted researches on the global development history, drawn useful lessons from it, constantly improved its process outsourcing business, been the first to carry out BPO 2.0 services in China and achieved successful application in some of the Fortune Global 500.

Business process outsourcing (BPO) refers to settling difficulties of information security management and ongoing operations by using outsourcing service operations management system so as to improve the quality of management, the management level of service providers and the flexibility of enterprises, and systematically helping financial planning and ultimately assisting customers to accomplish their cost control and business transformation.

In the implementation processes of business process outsourcing services, iSoftStone is dedicated to developing the project management technology and process management technology suitable for each customer so as to help enterprises improve the management performance of external production resources and become the management experts on business process outsourcing (BPO) services. iSoftStone, with continuous innovation, has become the world leader in the business process outsourcing field.

iSoftStone has already started the development and crowd-sourcing of delivery operation management systems and some other relevant services in the implementation process of business process outsourcing services.

Our Advantages

Relying on years of IT consulting and service practices and active exploration of BPO services, iSoftStone has created a professional team for BPO business consulting and service implementation, which has its unique service advantages and can help you improve the management performance of external resources.

Innovative R & D Ability

With the emergence of a new generation of information technology, iSoftStone is also increasing its investment in technology research and development and has now become a leader in the fields of cloud computing, big data, digital marketing and business intelligence. At the same time, we provide customers with quality services relying on the strength of our professional teams consisting of nearly ten thousands of R & D engineers in all the major cities and key industries.

Extensive Industry Experience

With its successful experiences in the industries such as communication, high-tech, banking, insurance, corporate finance, public utilities and healthcare and its global delivery capabilities, iSoftStone has the ability to help you achieve seamless connection between your internal and external processes and integrate the external resources into your company’s internal management information system so as to reduce costs, optimize personnel arrangement and provide high-end services.

Expert Service Team

Since the expert team of iSoftStone has participated in and promoted the whole development process of service outsourcing industry in China, it has a very good understanding of the industry and a deep insight into it. Therefore, we can integrate our successful experience into our cooperation with customers by combining our strengths in industry knowledge and IT R & D capacities so as to assist customers to deal with various business challenges.

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