Extending your capability worldwide

iSoftStone’s worldwide Business Process Services (BPS) provides powerful global delivery capability for your business process needs in 130+ international markets. Our professional BPS team offers many years of deep experience in business process engineering/re-engineering, international market product research and testing, industry specific services and solutions, through both traditional Outsourced Delivery Center (ODC) model and the innovative Crowdsourcing model.

Our end-to-end services include:

  • Business Process Consulting Services
  • Requirements Gathering
  • Workflow Design and Development
  • Tool Design and Development
  • Custom Crowd Recruitment, Training and Implementation
  • Quality Control and Assurance
  • Data Analytics and Trending

While performing these services, we provide a high degree of transparency and visibility into our quality, work product and effectiveness. We do this through mutually agreed governance arrangements, systematic reporting practices, and clearly defined key performance indicators. We are known for our quality delivery, deep domain expertise and flexible engagements. Our cost-effective delivery model supports significant operational efficiency and cost savings through our worldwide BPS services.

Key service areas include:

  • In-Country Testing (ICT) and Product Research
  • Search Relevance and Testing
  • Speech Transcription and Annotation
  • Data Collection and Data Quality
  • Business Operation Shared Services
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